Frequently Asked Questions

      

Beware of Imitation/ Copy Products

We have become aware of imitation and copy products on the market and fraudulent websites selling products using the NapUp brand name and images.  To avoid purchasing a fake product only purchase from this website and BubMania, as more stockists become available we will list them on this website.

 

How does NapUp work?

The product attaches to any car seat or high–back booster with adjustable straps. When the child is awake, the head strap is easily moved to the up position, above the child's head, without disturbing him. When the child falls asleep, the head strap is moved to the down position, parallel to the child's forehead, and the bobbing head problem is solved. The driver can easily push down the head strap with two fingers, even at a red light when the car is stopped. Siblings sitting next to the child can easily move the head strap to the down position.  Even the child themselves can learn at a young age to put the NapUp strap in place when they are getting sleepy.

 

Beware of Imitation/Copy products

We have become aware of imitation and copy products on the market and fraudulent websites selling products using the NapUp brand name and images.  To avoid purchasing a fake product only purchase from this website and BubMania, as more stockists become available we will list them on this website.

 

How does NapUp work?

The product attaches to any car seat or high–back booster with adjustable straps. When the child is awake, the head strap is easily moved to the up position, above the child's head, without disturbing him. When the child falls asleep, the head strap is moved to the down position, parallel to the child's forehead, and the bobbing head problem is solved. The driver can easily push down the head strap with two fingers, even at a red light when the car is stopped. Siblings sitting next to the child can easily move the head strap to the down position.  Even the child themselves can learn at a young age to put the NapUp strap in place when they are getting sleepy. 

 

What age is NapUp suitable for?

The use of NapUp is suitable for children sitting in a front facing car seat and high-back booster. What this means for you is that NapUp grows with your child, and can be used for many years, starting from when your child is in a forward facing car seat, and through all the years they are sitting in a high back booster. The product includes a forehead strap that is connected by Velcro, so it can be made smaller or bigger according to your child's head size.

 

Is NapUp Safe?

Safety is a top priority for us at NapUp, and as such, various crash tests for head, chest and neck safety, as well as for side impact were conducted, under the  US – FMVSS 213, NPRM 213, EU – ECER44 and were found to fully comply with the safety standards. These tests were done at the acclaimed US CALSPAN Lab where leading car seat company's run safety tests on their products, including car seats, booster seats and infant carriers.  The US Federal Safety Standards tests showed that the addition of the product did not alter the way the car seat or high back booster will perform in a crash. This means NapUp is not only comfortable, but also safe.

 

What happens during an accident, when using the NapUp?

In the unfortunate situation of an accident, NapUp's forehead strap automatically detaches and allows for the natural movement of the head, so the use of NapUp does not restrict the head in any way. Furthermore, it is important to note that NapUp does not alter the way a car seat or high back booster performs in an accident.

 

How do I attach the NapUp to a car seat or booster?

Please refer to the instruction booklet, Or the video film.

 

Can I install NapUp while the car seat or booster is in the car?

It is recommended to take the car seat or booster out of the car for proper installation as indicated in the instruction booklet. 

 

What should I do if I am not sure I installed the NapUp correctly?

Please see the instruction booklet (link__) or the video film (link__) for installation instructions. 

 

Can I use the NapUp on a rear facing car seat?

The product is NOT suitable for use on an infant seat. It was developed for front facing car seats and high-back boosters. 

 

Do I need to re-attach NapUp each time my child falls asleep?

NapUp does not need to be re-attached each time. When the forehead strap is not in use, it is in the up position, and does not disturb the child. The child can constantly enjoy the soft feeling of the cushion against his cheeks. Only when the child falls asleep, the forehead strap (that was above the head while awake), is moved down parallel to the child’s forehead to support the head when it inevitably starts bobbing.

 

Can I move NapUp from one car seat to another?

Definitely.  NapUp can be easily moved from one car seat or booster to another, just make sure the product is attached correctly each time according to the instructions.

 

Does the forehead strap need to be in the down position all time?

Not at all. When the child is awake, the forehead strap is located above the head and does not disturb the child. Only when the child falls asleep is the forehead strap moved to the down position, parallel to the child’s forehead, to support the head.

 

What do I do if my child's head slips out of the head strap?

If this happens, you should re-attach the product in accordance with the instructions. Please make sure that the NapUp is attached at the right height – parallel to the child's forehead, with the Velcro on the forehead strap adjusted so that there is a 1-2 cm gap between the child’s forehead and the forehead strap.

 

What can be done if my child's head seems too small for it?

The product is suitable for children from the age in which they start sitting facing forward in a car seat. With proper use of the Velcro on the forehead strap, the strap can be made as small or as big as needed, according to the child's head size. Please refer to the instructions to make sure the product is attached at the right height for the child.

 

Does NapUp disturb the child?

Not at all. When the child is awake, the forehead strap is moved up above his head, without touching the top of the head. The child enjoys the soft feeling of the cushion against the sides of his face. When the child falls asleep, and the forehead strap is pushed downward to his forehead, there is still a 1 cm gap between it and the child’s head. This allows for free movement of the head while napping and does not restrict the head.

 

What if my child doesn't like using it?

Most probably if your child says they don't like using it, it hasn't been installed or fitted correctly.  In all our tests and from the feedback we have received from many users, once NapUp was properly installed and adjusted to the specific child, the children loved it!

 

Does the child sweat when using NapUp?

We have been very strict in choosing high quality materials for NapUp. NapUp is made of "no sweat" materials (OEKO-TEX Standard), much like workout clothes, and uses a special technology to create “air flow” panels for maximum air circulation, in order to prevent the child from sweating.

 

What is NapUp made of and how can it be cleaned?

NapUp is made mainly of textile which means that it can be machine washed on cold in the delicate cycle. The product can be washed as is, without taking out any parts, as even the snaps on the product are rust-proof. Lay flat to dry (do not wring). Do not put NapUp in the dryer.

 

Is NapUp high priced?

NapUp is regarded by our customers as a very good value for money, because it is a product that actually grows with your child.  It is suitable for children from the stage in which they sit in a front facing car seat and grows with them through all the years they are in a high back booster.  NapUp is indeed a product that your child will enjoy for many years. Installation is so easy that it can be moved without any fuss.  NapUp is made of the highest quality materials and can be machine washed, which keeps the product looking good and functional.  Customers also see the value in the vast number of crash tests we have conducted, where we spared no expense. You can rest assured that NapUp does not only keep your child comfortable but also safe while napping in the car.

 

"I have already bought my child a cushion to put around his head, why do I need NapUp?"

NapUp is a patent and is different from any of the existing products on the market. NapUp has many advantages; it prevents the head from dropping forward, yet doesn’t obstruct or affix the head, so it does not disturb the child, and does not cause the child to sweat.  NapUp is the real solution to sleeping comfortably on the go.