Return Policy


Please note that the following Exchange Policy meets the Australian Consumer Guidelines.

Items for EXCHANGE OR STORE CREDIT must meet the following conditions 

We do not give refunds if you simply change your mind or make a wrong decision.  We reserve the right to reject any returns and exchanges that do not meet these conditions.

    • The item must be unused, unopened and in brand new condition with packaging intact.  Items that are not received in new condition, will be returned to you.
    •  Items may only be exchanged within 14 days of receipt.
    • A copy of a valid receipt is included with the return. 
      If the item was given as a gift, proof of purchase must be given.
    • The item is returned within 14 days of the receipt date.  Items received after this time but less than three weeks, incur handling and restocking fee of 10%.  Items received after 3 weeks will be"unopened and "Returned to Sender
    • A Return Authority Number (RA#) is marked on the outside of the package - Returns must have an RA# prior to sending the item to us, items received without an RA# will be returned to sender.